Booking Terms & Conditions
1. Acceptance of Terms
By accessing or using the Bookkaru website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Modification of Terms
Bookkaru reserves the right to modify these Terms & Conditions at any time. Changes will be effective upon posting on the website. Continued use of the site signifies your acceptance of the updated terms.
3. User Responsibilities
- Accurate Information: Users must provide accurate and complete information during the booking process.
- Compliance: Users agree to comply with all applicable laws and regulations.
- Account Security: Users are responsible for maintaining the confidentiality of their account information.
4. Booking and Payment
- Payment Methods: We accept payments via Easypaisa, JazzCash, credit/debit cards, Payfast, and Bank Al Falah.
- Transaction Failures: In case of payment failure, please contact our customer support before attempting a new transaction.
5. Third-Party Services
Bookkaru acts as an intermediary between users and service providers (e.g., bus operators, airlines, hotels). We are not responsible for the services provided by third parties.
6. Cancellation and Refund Policy
- Bus Tickets:
- Cancellation terms vary by bus operator.
- Standard seats: 20% cancellation fee.
- Discounted seats: 50% cancellation fee.
- Cancellations must be made at least 2 hours before departure.
- Eid bookings and discounted tickets are non-refundable.
- Flights and Trains:
- Subject to the respective airline or train operator's policies.
- Hotels:
- Refer to the specific hotel's cancellation policy.
- Cinemas and Events:
- Tickets are non-refundable and non-exchangeable.
Refunds are processed to the Bookkaru wallet and can be transferred to your bank account upon request. Processing times may vary.
7. Bookkaru Wallet
- Usage: Funds in the Bookkaru wallet can be used for future bookings.
- Validity: Wallet balances do not expire.
- Promotions: Bookkaru may offer promotional credits at its discretion.
- Refunds: Canceled bookings may be refunded to the wallet.
8. Prohibited Activities
Users agree not to:
- Use the website for unauthorized commercial purposes.
- Make fraudulent bookings.
- Access or monitor content using automated means without permission.
- Violate any applicable laws or regulations.
9. Intellectual Property
All content on the Bookkaru website, including text, graphics, logos, and images, is the property of Bookkaru and is protected by intellectual property laws. Unauthorized use is prohibited.
10. Limitation of Liability
Bookkaru is not liable for:
- Service disruptions or delays caused by third-party providers.
- Losses resulting from unauthorized access to user accounts.
- Any indirect, incidental, or consequential damages.
11. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Pakistan.
12. Contact Information
For any queries or support, please contact us:
- Email: [email protected]
- Phone: +92 3111 999 560
- WhatsApp: +92 3111 999 560